Privacy Policies
1. Data Controller
Eprisma Group (hereinafter, “Eprisma”) is responsible for the processing of personal data collected through its technological platforms, including chatbots and communication automation systems used for customer service, support, and business information.
For any inquiries related to this policy, you may contact us at:
2. Data We Collect
Through our chatbots and automated systems, we may collect only basic information voluntarily provided by the user, such as:
- User’s display name
- Phone number
- Messages sent during the conversation
- Basic metadata associated with the interaction
Eprisma does not request or process sensitive data, financial, medical, or personal information that is not necessary for the purpose of the service.
3. Purpose of Data Use
The collected data is used exclusively to:
- Respond to inquiries
- Provide care and support
- Automate informational communications
- Improve service quality
The data is not used for sale, advertising profiling, or unauthorized commercial purposes.
4. Use of Third-Party Platforms
For the operation of our services, Eprisma may use third-party technological platforms, including messaging services such as WhatsApp Business or Messenger (Meta), as well as hosting infrastructure.
In all cases:
- Data is not sold
- Data is not shared for commercial purposes
- Data is used solely to provide the requested service
5. Data Retention and Security
Data is retained only for the time necessary to fulfill the purpose of the service and is protected by reasonable technical and organizational measures to prevent unauthorized access.
6. User Rights
The user may request access, rectification, or deletion of their personal data by writing to:
7. Changes to This Policy
Eprisma reserves the right to modify this Privacy Policy at any time. Updates will be published on this same page.